I have upgraded my phone and received my new device. Usually i have details for a new eSIM in the pack but unable to see this and now having trouble activating the new handset against my account
In that case, I'd say set up your new phone, and you should be able to go into MyEE and do a replacement eSIM and it will issue you a new eSIM for your new device.
Don't delete your existing eSIM until it tells you to, or you won't be able to get the code to authorise the swap.
In that case, I'd say set up your new phone, and you should be able to go into MyEE and do a replacement eSIM and it will issue you a new eSIM for your new device.
Don't delete your existing eSIM until it tells you to, or you won't be able to get the code to authorise the swap.
