SIM cards & Porting

Resolved! esim still showing original number sometimes not the ported one!

Hi.  I set up a new ee contract and ported my old work number to this.  In most cases it works fine but for some reason some people seem to get sms and phone calls from me showing the original number not the ported one.   have an iPhone 14pro max and...

Resolved! Not receiving one time PINs following port

Hi I am having the exact same issue - how did it get resolved in the end? Thanks for your help.  [Mod edit - title added]

Resolved! Porting Issue: Cannot receive calls or texts after a month

I bought a new iPhone 17 on a pay monthly deal in early December and provided a PAC code for my number to be transferred from my old o2 SIM. Since then, I have received the phone but have not been able to receive any calls whatsoever to the number I ...

Resolved! eSIM not transferring

Resolved! Use old number

Hi,I used to be on EE and had a number with them. I stopped my sim and don’t have the number but it seems that the number hasn’t been issued to anyone else. I have rang that number and it’s not in service. . I want to start up with EE again and use t...

Resolved! PAYG Sim -two numbers??

Hello! I got a PAYG sim a few months ago and I wanted my old number so went through all that good stuff to get it back. But for some reason I have two numbers now folks can text my old number and it still comes through but when I message back they’v...

Resolved! Replacement sim card

I recently got a replacement sim card and wanted to keep the same number. It should have arrived working as I said the old one was lost but it isnt working. It tells me I need to activate it. When doing this it says it is sending the pin to the numbe...

Resolved! eSIM

Hi I’ve just activated my daughters eSIM from my EE account ( using my daughters mobile number) but the eSIM has activated to my phone instead of hersany ideas please as she hasn’t had any access since having a new phone in December. 

Resolved! Hello

Hi I have change my phone and I had the e sim on the phone and when I reset the phone I lost the phone number also. I have been to the re shop and they cannot give me me a physical sim they said I have to pay the bill I have paid it and they still co...