SIM cards & Porting

New sim suspended

HelloI got my new ee e-sim with unlimited everything yesterday evening and today I got a text that my account is suspended and I need to make a payment. How is that possible. How can a new connection be suspended in a day and the credit limit be fini...

How do I uninstall my e-sim

Resolved! Complaint – Mis-Sold SIM Contracts & Request to Retain Number

Hello,I’m writing to make a complaint about how my two EE SIM contracts were sold at your Canary Wharf store.I told the staff I was only in the UK temporarily and would be leaving in August. I asked for SIM cards for short-term use and made it clear ...

Proof for replacement sim card

Hi, few days back I took a replacement sim in EE store and they didn't give me any receipt for that sim and I tried calling EE customer service many times but they didn't give me any thing related to that. Is there any way to get it in store or onlin...

Resolved! Not receiving texts after number port

Hi there. I have exactly the same problem. Ported my number to EE and since then not receiving sms messages. Everything else is working fine, but sms messages not coming through. I can receive all phone calls, but sms are only received from 150. I'm ...

Replacement SIM

Hi I lost my phone last week, have no other means of communication. I went into the Swindon branch to get a new one and they coudl not do it in store, so they ordered one. It was meant to arrive next day - this was last Wednesday/Thursday.How can I ...

eSIM transfer

HiI have upgraded my iPhone and my eSIM has not updated. Because its a work phone eSIM it can't link me on my ee account, anyone had a similar issue and know how to resolve?

I cant receive sms

Hi i have just install new EE sim. I have one other network as well. I am not receiving sms on this number.Please help me in this.

Some texts I'm sending originate from the original SIM phone number.

I'm a new EE customer joining 6 weeks ago. I bought a new Samsung A25 phone, got a new EE Sim which I inserted and set my phone up but did not make any calls or send texts until my own number had been transferred from my old network supplier. Everyth...

Resolved! I Need Help Reactivating And Reclaiming My Old BT Number

Hi, I used to have a BT Mobile number, +44***, and I'm trying to find out if it can be reactivated. I no longer have access to the old SIM, and it no longer works. I'd like to know if the number is still linked in my name or account, and whether I ca...