SIM cards & Porting

Resolved! New sim replacement

Hi, I just received my SIM replacement today from EE. I’ve inserted it into my phone, but it’s not showing any signal. Could you please check if the SIM is activated on your end, or help me complete the activation? I no longer have access to the old ...

Getting very frustrated porting one of two numbers

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible. No.li...

Resolved! Changing from Three to EE number

Hi, I'm currently a Three user but am thinking about getting a EE PAYG 4G Multi Sim. However I seem to already have an account with you and registered with a number(This could be my husband's old number when I borrowed it). When I get the PAYG multi ...

Resolved! Number query

Hii am wondering if you can take your number to another network and still stay on ee with a new number. it just the signal is low where are commuters to but would cost to much to port out Regards

Resolved! Purchase eSim in USA to use on UK holiday

I’m looking to purchase an eSim plan for use while traveling to the UK in September. EE was recommended on a Reddit forum, so I downloaded the app, but cannot verify my account through my US phone number and cannot call to the UK from here. What do I...

Number Ported but can't receive SMS Messages

Hello, my number has been ported yesterday from Lebara to EE, can receive calls however can't receive sms messages and any verification codes.Yet to receive the port in completion sms message, the only message received from 150 was 'we'll transfer ...

Text messages showing wrong number

I moved from o2 to EE and my original phone number from o2 is supposed to be up and working. Phone calls are showing my number but text messages are showing the EE number so no one knows who my texts are from. I've changed the number on the sim in si...

Transferred number over from Three to EE Esim, imessage was working now isn't

My number transferred over today and was working fine until an hour ago. Now when i go to imessage there is just a spinning circle next to my number and i have tried resetting and turning it off and resetting network settings and it has still not wor...

SIM change

Kindly let me know how to change it

Can't make or receive calls

I'm not happy at the moment, joined EE as not happy with sky mobile - got a PAC number and gave that to transfer my number. Tried using my mobile and can't make or receive calls which seriously affects me and work. Can't call, email or chat !! How do...