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Can't make or receive calls after number port

RyanDJ
Visitor

‎02-05-2025 02:07 PM - last edited on ‎02-05-2025 03:37 PM by

Hi, 

I moved from 02 to EE yesterday. My number been ported over. However, I cannot make or receive calls. I cannot contact EE by phone as my EE network isn't working. When I try make a call - get repeating message stating call ended. I need my iPhone to work - can someone EE please help.

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎02-05-2025 02:27 PM

There's no access to individual customer accounts on this forum - EE-CS are available on 07953 955150 from any working phone.

Can you send & receive text messages? Can you send a text to your own number (temporary or ported-in), and do you receive it? If you text NUMBER, do you get the expected response?

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Schockwave
EE Community Star
EE Community Star

‎02-05-2025 04:13 PM - edited ‎02-05-2025 04:14 PM

@RyanDJ , did you receive a message saying porting complete?

You may find that it will have been done by this evening, worth rebooting your phone a few times to see if the porting is complete. 

I take it you have received the EE SIM card.

Has your 02 SIM card disconnected?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.