SIM cards & Porting

Resolved! Accidentally deactivated SIM card and need to reactivate

I tried to add a holiday eSIM from my holiday provider but have unknowingly deactivated my SIM card for my own phone eSIM option. My plan is now inactive and I obviously can’t make calls or use my phone apps etc unless in the hotel Wi-Fi range. My se...

PAYG sim swapped to contract now no service?!

Bought a PAYG sim, called EE this morning and changed it to a contract I pay each month instead but kept the PAYG number. All was well, until the phonecall ended and now my SIM says no service? I’m heading down to London in a few hours so this is ext...

Replacement Sim

Resolved! iPhone 14 plus no service (sim/e-sim issue)

I recently upgraded to the iPhone 14 plus, upon transferring my details to the new phone I was prompted to use E-sim, I selected yes (which I’ve since been told I shouldn’t have done) as I thought this was just the way Apple did it now, but since th...

Lost EE sim

Hi,I currently live abroad in saudi arabia and I’ve lost my SIM card during the move. I was wondering if you could tell me what alternatives I have to gain access to my sim/number again?I’ve been trying to find an appropriate EE email, but can’t find...

Resolved! Lost sim

Hi I have lost my sim how can I order online replacement sim thanks

Moving from ID mobile to EE

Hello, yesterday I got my EE sim card and provided my PAC code and I got a text saying “Thanks, the port in is all set up and will take place by 6pm on 09-09-2024” Does it really take this long? On the website says 24 hours. Thank you

Resolved! How do I order a new sim card but keep the same number?

Hi, Im looking to order a new SIM card (micro-SIM) that will fit into a newer smartphone but I want to keep the current phone number. The problem is I have an older bigger SIM card in this current phone and it wont fit into a new smartphone I bought....

Call issue after porting

After having my old number ported to EE I can no longer make or receive calls - even through Wi-Fi calling. Texting seems to be ok. Therefore cannot call 150 to get the issue sorted

Resolved! Order replacement sim

How do I order a replacement Sim?

SIM cards & Porting

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