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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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SIM card purchase

I purchased 2 SIM cards on 31/10/24 and they still have not arrived, I have downloaded the app, clicked help, no option to message, I would like a refund please can you assist with this? 

Walk02 by • Explorer
  • 368 Views
  • 3 replies
  • 1 Helpful

Cancel a SIM

I visited my local EE store to get help cancelling my spare SIM contract and was advised to call EE  on 150. That is proving not to be possible. Voice says lookout for text and then the line is cut. Tried other options on the menu to speak to anyone ...

Deejay8 by • Visitor
  • 2095 Views
  • 3 replies
  • 2 Helpful

Move back to BT mobile

I was persuaded to move from BT mobile to EE. With BT i had 10gb of data plus unlimited texts and calls but also free roaming.Now with EE i have 20gb of data which i will never use for same price but have lost the roaming.Can i move back to BT mobile...

emrsw01 by • Explorer
  • 1952 Views
  • 13 replies
  • 3 Helpful

Resolved! Cant link my sim

Its been a week and i still cant link my sim to my account, its the right email still having issues, also customer service is so bad, they ended my calls as soon as i dialled in and im regretting having switched to EE now.

Leon111 by • Explorer
  • 467 Views
  • 3 replies
  • 2 Helpful

Resolved! I Phone 16 - switching from O2 to EE

Hi, Yesterday, I picked up my new I phone 16 from EE and I'm just waiting for the switch from O2 to EE (hopefully today) after giving the in-store EE team the Pac code.Setting up my new I phone last night, it asked me did I want to transfer my existi...

Resolved! Someone having same number as me

is it possible for me to have been given someone else's number? I don't have a proper SIM card it came as a QR code. I keep getting text messages regarding parcels ect for another women and also when my partner saved my new number this person comes u...

Resolved! Switching from BT Mobile To EE

Morning,Thinking of switching my 4 family plan sims from bt mobile to ee and moving the existing moblie numbers of to ee too but have a couple of questions which I have asked several helpful ee staff in the mobile care team but werent 100% sure.  The...

I have 4 sim only contracts in my name with EE for our kids and ourselves. I wish to leave EE as the signal in our area is very poor, but am having trouble getting pac codes from them. They wont issue pac codes for our numbers yet our contracts are t...

arfonwyn by • Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful
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