SIM cards & Porting

Stolen Phone - Call Centre Can't Cancel Until A New SIM Is Ordered

My phone was stolen today. Not an expensive one but the whole process of reporting to EE just didn't sound right to me.I called and was phone the phone for 50 MINUTES trying to get this sorted.I was told the sim cannot be cancelled until a new phone ...

Resolved! EE doesn't recognise its own phone number

Hi everyoneI'm trying to use a PAC code to port my old number to EE. When I fill in the form, it tells me the EE phone number is not valid - I'm definitely inputting the number they sent me.Advice appreciated.kph

Resolved! Request PAC

Got the following text when I text PAC to 67075:Sorry we didn't catch that. Welcome to EE's Port in serviceIts only 2 steps so won't take long.For more information and trouble shooting steps open care.ee.co.uk/porting_to_eePlease reply with the numbe...

Replacement Sim

I can call EE as I have no sim. Ordered a replacement sim on 13th. Said it would be here in a day or 2. Went to track order but I have no order number and no way of finding out if it is on the way

PORTING Problem

I thought that my SIM Only deal with EE was very expensive compared with other providers so I wrote to EE on the 18th September asking them why I should stay with them and enclosing a copy of the deal available from O2. as I did not receive a reply f...

What do I need to do?

I am currently on O2. I have now received my new EE sim and sent the PAC code to EE. I need my phone tomorrow. What do i do?Insert the new EE sim nowactivate your new SIM wait 24 hoursSo as I need by phone tomorrow for an important call, I should wai...

Recover my mobile number from cancelled business number

Hi, I transferred my mobile number to my employers EE (multiple subscription) account a number of years ago. I am leaving that employer and they have told me it is not possible to transfer my mobile number (no explanation). I have received a message ...

Resolved! Swap to a E-sim

I’ve recently joined EE on sim only in using a physical sim in my phone what is the procedure to change it to a E-sim. Thank you in advance

SIM not working in new handset

Bought a new iphone 15 and swapped the sim over from my old 12 but it's not connecting. I can see in settings that it knows it is an EE sim but the signal strength icon in the top right is just a row of faded-out dots - any ideas what I need to do ...

Can I add a local SIM to my Samsung 23 ultra EE business phone

I am travelling to Hong Kong and want to be able to use my phone for calls and data. I have been told the simplest way is to buy a local SIM and add it to my phone, but I cant see how to add that to the SIM cradle. Do I need to buy a different SIM cr...

SIM cards & Porting

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