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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! New SIM card transfer to 5g

I have just had a call saying that due to EE switching off the 4G signal I would be getting a new 5G SIM card and as a long term customer could receive a free watch or discount new phone. Is this genuine or a scam . 

Db66 by • Explorer
  • 386 Views
  • 3 replies
  • 4 Helpful

New Sim but using old number

I transferred my number from my old account. Everything works but for some reason I can’t make any calls or send texts. I chose and paid for the £10 deal where you get 24gig and then it turns to 8gig, unlimited texts and 500 minutes.my minutes aren’t...

SophJane by • Visitor
  • 270 Views
  • 2 replies
  • 0 Helpful

Not able to get the PAC code

I really want to leave EE, my contract is finished but I am not able to get the PAC code. I have been texting for more than one month the 65075 but it always responds that is not able to process the request, that I need. I have been calling 150, 0795...

Call from ee

Hi all I had a call from apparently EE saying they are discontinuing my EE sim within a few days and a new SIM card is being sent out due to the merger with BT. The man gave no details apart from he’s from EE is this a scam phone call ? I did not giv...

MsRoye by • Investigator
  • 692 Views
  • 1 replies
  • 1 Helpful

Resolved! Mobile Help

I cancelled my rolling contract and moved my number - just asking for confirmation that it closes my account when the number changes over to my new provider?Also how do I stop all the text messages from EE - thought they would automatically disable. ...

Prepaid sim issues

Just bought my prepaid sim , and it doesn't seem to work and says I've used up all my 25gb of data which doesn't make sense because I haven't used it and also I get unlimited text and calls and I can't even us that feature . What do I do  

Resolved! Unlimited Full Works/ for iPhone

Was looking at “Unlimited full works” sim deal so I can get Xbox game pass included. Until I noticed the “Unlimited Full Works for iPhone” does not include game pass. Currently on iPhone 14 and now confused if I can still get the Unlimited Full Works...

Resolved! Number porting

I visited an EE Shop today and the assistant began porting my BT number to my new EE account. I got a text later to say that the number will be transferred by 6pm on 21/8!I understood this was an overnight process. Do EE give themselves 4 weeks just ...

TrevorNa by • Investigator
  • 362 Views
  • 2 replies
  • 1 Helpful

Resolved! eSim issue

I have using EE for 4 years now have been using eSim ever since. Now I want to upgrade my sim plan to unli data. Howver, when I was about to checkout, it says my physical sim will be delivered to my address. But i don’t want a physical sim. I want th...

Tabsy by • Explorer
  • 422 Views
  • 4 replies
  • 5 Helpful
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