SIM cards & Porting

Resolved! DO I NEED NEW SIM CARD AFTER UPGRADE

I have upgraded sim only plan, same 5g, just umlimited data, calls, texts. Do I keep same SIM card?

Resolved! Recycled phone number

Hi, Ive just been logged out of whatsapp, as i was using an old number for my whatsapp account i cant receive the 6 digit code to log back in. I still have the sim card, but Ive just found out that EE can recycle numbers so its being sent to someone ...

Resolved! Esim

So I've received the new Samsung s25 ultra yesterday but I'm not sure how to activate the esim. I haven't got a qr code and the email tells me to go onto the website but there isn't a link for the esim just a widget to link a device which I can't do ...

Can't access old phone number

Hi, a little while ago I switched numbers with EE and I now have a new number, but that old number had the 2fa for my email account and it is not letting me in to verify my identity, what should I do? I need access to my old number.

Resolved! Status of a number transfer

Hi,Yesterday early afternoon I filled the form to transfer my number from my current provider to EE (and provided the pac code). I got the email with order confirmation, but it wasn't very informative about what happens next and there was no further ...

Resolved! Proof of replacement sim

I recently lost my mobile on 20th January immediately I called you customer service care and i told about lost of mobile they blocked my sim and mobile. I want a proof of replacement sim to submit my insurance assurant. Please send me through mail.T...

Cant make calls or recieve calls only works on whats app

I recently have been abroad and purchased an esim which I downloaded to my phone Now back in UK and have disabled the esim but my phone will not now make or receive calls other than by whats app

Resolved! Porting number to EE

Hi I want Swich my number from Vodafone to ee if you can please help me

Resolved! Keeping new EE number after pac code transfer

Hi allI’ve recently switched to an EE sim-only contract from O2. At order check out I entered in my pac code to transfer my old number to the EE sim. The thing is, I’ve just received my EE sim, and the new number is so awesome that I’d love to keep i...

Resolved! How to tell sign up completion

Hi get my new sim and put it in phone on Friday, how do I know my pac code has completed and new contract running?

SIM cards & Porting

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