SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

eSIM number still showing as my temporary number

Hi, I’ve recently swapped from Talkmobile to EE and brought my number with me.The transfer went through but my eSIM number still shows as the temporary one and not my actual number. How do I go about getting this changed, I’ve tried to change it in t...

DeanT1991 by Investigator
  • 466 Views
  • 5 replies
  • 3 Helpful

No confirmation email

I’ve ordered a sim monthly card and when getting to the confirmation page it timed out but i got the email to say it was successful however haven’t received a confirmation email. It also states my new phone number will be on there so I need it to sta...

Zakg by Explorer
  • 242 Views
  • 3 replies
  • 1 Helpful

New sim card not working

I have a new iPhone 16pro and put the new EE SIM card into the phone, when I set the phone up it asked me to scan my old phone and all the data transferred, but my new sim didn’t take in the number, so I removed my old sim out of my old iphone13 and ...

Resolved! PUK code too short

Please can you help. I have an EE pay as you go. I have managed to lock it by getting PIN wrong. I have got my PUK code from my account online but it's only 7 digits long, it needs to be 8 digits long for the phone to accept it. Do I need to add a di...

mattzz by Contributor
  • 620 Views
  • 3 replies
  • 2 Helpful

Resolved! PUK code

I need help because my SIM card says its locked and I can’t text or call people because I need a PUK code but I don’t know the PUK code it said to contact EE but I can’t as I need the code and also my mobile data doesn’t work I think that’s because t...

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New to EE - porting my number over from 3

I received my new iPhone 16 Pro on the 21st February (the day after ordering), it then has taken 2 and a half weeks for the sim card to come through the post.I initially ordered an e-sim and they sent my out a physical sim. Not bothered about that in...

Call

Just had a call from 01483 679985 regarding an eSim that apparently was ordered on my account. Just wanted to check if they from EE or if it was a scam