SIM cards & Porting

Can I recover my old EE number after Tesco Mobile deactivated it?

Hi,I recently switched from EE to Tesco Mobile and my number was ported over. Unfortunately, Tesco Mobile completely deactivated my account and my old number when I complained that their service didn't provided coverage in my area, so I can’t make or...

Still waiting for my PAC code

I requested a PAC code on Saturday as we are switching providers but have still not received it. Called on Monday and they said to wait 24 hrs still nothing.

Upgrade

I decided to upgrade this summer and ended up getting a new Singsong S25. When it came I couldn't really get to grips with swapping the sim from my old phone. It all seemed a bit complicated really there didn't seem to be much help so in the end I di...

Resolved! pac code

I need to request a pac code from my phone however each time I send PAC TO 65075 it states: hi from EE, my number is part of a multiple subscription account so you are not able to complete this request by text. What do I need to do to be able to get ...

Resolved! I lost my sim card

Hi,I lost my sim card and I would like to know how can I order a new one.Thanks

Resolved! I cannot download eSIM

I changed my iPhone and got a new one.I deleted the eSIM on my old phone, and now I cannot download through the EE website. It just says there's troubleshooting.

Resolved! Upgrading sim only - currently e-sim

I have an e-sim with a sim only contract that has now run out. I want to upgrade it with another sim only contract, but I cant see any option to have it as an e-sim again, when I go to checkout it tells me it will be delivered to my address.Is it not...

Resolved! In France with accidentally deleted eSIM

Hello, I want to clarify that I understand the technical requirements for activating an EE eSIM.While I am currently abroad in France and not physically in the UK, I do have a reliable internet connection via satellite or personal hotspot.Activating ...

Resolved! I need to replace my current nano sim card to amicro sim card as ive replaced my

Hello there I need to replace my sim card from a nano sim to a micro sim to put on my new device on my current plan

Not received Esim

Signed up to a 50gb Pay monthly Sim only deal sunday 16th of June and requested an ESim rather than a physical thinking it would be quicker to get onto the EE network. Told I would receive a download QR code/link in a confirmation email but am yet to...

SIM cards & Porting

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