SIM cards & Porting

Resolved! Installing an eSIM when you can't link new number to your EE account

Hi. I'm just moving in the process of moving across from PlusNet Mobile. I've set up a new EE contract, requested an eSIM and have registered on the EE site. I also submitted a PAC code in order to keep my existing number as part of the application p...

Upgrade - no sim card

I’ve upgraded to a new handset and it’s got the same number as my old one.so far, so good.I worked my way through the set up process but when I tried a test call it didn’t work and I noticed a message on the screen saying NO SIM. Do I move the sim fr...

I Can't make or receive calls new sim ported number today..any help availabke

being abroad and forgetting the email connected to the suspended EE SIM card

HiI am abroad and I haven't been using my EE sim card so it has been suspended I also have forgotten the email that I used to pay the bills, so now I have no way of activating the sim card, is there any way that I can use the number to see what email...

Not Receiving Verfication Codes

Hi, my number has today ported from O2 over to EE but I am not receiving verification codes via SMS but am receiving other messages. My EE sim is also able to take calls but it cannot receive calls from those on Vodafone.. please advise

Can I take out SIM only contract/PAYG deal and start using by eSIM immediately?

As per title really!Thanks all.

Re: Phone not reading sim card

Hi, any tips on how it was sorted please? Mine is now doing the same. Had the SIM since about 2021 but it's regularly disconnecting from the network. I have tried cleaning it carefully, also changed the network settings to manually connect to EE but ...

Resolved! eSIM can’t make or receive phone calls

Hi, I am new to the community.I had just converted my physical EE sim to esim. I was able to use the data but I just couldn’t make or receive any phone calls i have tried to restart my phone without the physical SIM card however the same problem pers...

Ive lost my old phone which had the sim card in it. How do I get a new sim?

Resolved! Moving my BT Sim to EE.

Hiya,I'm hoping that someone can shed a bit of light on how I can do this. Looking to move my BT Sim over to EE. Is there a way online to do this or do I have to go through the Call Centre? I have been around the EE website but cant see anything. Am ...

SIM cards & Porting

Forum Posts