Phone not reading sim card

[GavEE]

Hi, any tips on how it was sorted please? Mine is now doing the same. Had the SIM since about 2021 but it's regularly disconnecting from the network. I have tried cleaning it carefully, also changed the network settings to manually connect to EE but no luck. My main problem is that I cannot access the account to order a new SIM as it is paid for by my previous company and they made me redundant! Still got a while left on the contract so I want to se it of course 🙂

[bristolian]

The post you'd replied to was over 2 years old, yours has been moved to a new thread.

Can you explain what you mean by "regularly disconnecting from the network"? Is the account in your name?

[GavEE]

Hi, it was constantly telling me there was no SIM inserted then finding the network again. I think I have resolved it by converting it to an E-Sim while it was connected but not sure yet

[GavEE]

No unfortunately, it didn't fix anything. I am hoping I can move to the other SIM port but my phone doesn't seem to let me do it

[Leanne_T]

Hi @GavEE 

Do you have signal on the device since you transferred to the eSIM? 

Leanne 🙂

[GavEE]

Hi Leanne_T,

I stuck a piece of masking tape under the sim to make it a bit thicker and it seems to have worked so far. I think the reader inside the phone was the issue in the end.

Thanks

[Leanne_T]

Thanks for coming back and letting me know @GavEE 

Leanne 🙂