eSIM can’t make or receive phone calls

[Locollin]

Hi, I am new to the community.

I had just converted my physical EE sim to esim. I was able to use the data but I just couldn’t make or receive any phone calls

i have tried to restart my phone without the physical SIM card however the same problem persists. 

would like to know if there is anything that I can do to fix it?

Thanks in advance. 

[bristolian]

Can you send & receive text messages?

What happens when you try making a call?

[Rky]

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@Locollin wrote:

Hi, I am new to the community.

I had just converted my physical EE sim to esim. I was able to use the data but I just couldn’t make or receive any phone calls

i have tried to restart my phone without the physical SIM card however the same problem persists. 

would like to know if there is anything that I can do to fix it?

Thanks in advance. 

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Please check with customer support at 150 to refresh your SIM/account.

[Locollin · Accepted solution]

Hi everyone, 

it took me a couple of hours before I was able to make/ receive a phone call. 
I guess in my case, I didn’t do anything extra except for waiting. 

thank you guys for your help. 

[Leanne_T]

Thanks for coming back and letting us know @Locollin 

Leanne 🙂