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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Not receiving texts or otp

I recently migrated from Lyca to Ee and I don’t receive texts or otp. I’m unable to access lots of my apps on my new phone. I even tried reaching 150 and I’ve not been able to get any help at all 

Idkay_ by • Investigator
  • 495 Views
  • 5 replies
  • 3 Helpful

Videx gate intercom

Does anyone know the string required to put in the intercom to check the balance left on the sim?or does anyone know how to register the SIM card on ee so I can check the balance and add to it. I have tried but it is asking I enter the text sent to t...

Paul8282 by • Explorer
  • 1027 Views
  • 6 replies
  • 0 Helpful

Resolved! No connection after phone number port

Hi I've joined EE recently and I wanted to port my number from GiffGaff. Starting yesterday before noon both EE temporary number and GiffGaff  stopped working (even though both shows reception of the signal). There is no data, and no possibility to m...

dpmz by • Contributor
  • 1698 Views
  • 10 replies
  • 0 Helpful

New customrr Esim delivery

I placed an order for an eSIM. I got welcome messages and direct debit confirmation. Will I get the option of downloading the SIM, or do I have to wait for it to arrive by post?

Dave7919 by • Visitor
  • 515 Views
  • 2 replies
  • 0 Helpful

Emergency calls only

Over the last week mine and my wife's phone keeps going to emergency calls only. The phone says no SIM. I can't phone ee so I'm left yet again with no service. It's now obviously a sim problem. 

simon242 by • Investigator
  • 1786 Views
  • 11 replies
  • 0 Helpful

Transferring sim numbers

How long does it take to transfer my old number to EE Because it’s been 2 days now I turned my phone on and off a few times and it still hasn’t changed. What should I do? 

Jahnequa by • Explorer
  • 379 Views
  • 3 replies
  • 0 Helpful

Keep old number

Hi all I've recently bought my partner a new phone on a monthly plan,she would like to keep her old number,she currently has a sim only plan,is it possible to keep the old number without having to change to a new one? Many thanks 

Daz0206 by • Visitor
  • 1569 Views
  • 2 replies
  • 1 Helpful

E sim abroad

Can anyone help. Phone damaged whilst abroad, only an e sim no physical sim in the phone. New physical sim sent to our home address, once we insert the sim into uk handset will we be able to activate our e sim via the app abroad? The physical sim wil...

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