Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 17357 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 12136 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 88304 Views
  • 293 replies
  • 90 Helpful

Resolved! Roaming

Cwmdu by • Explorer
  • 1509 Views
  • 4 replies
  • 5 Helpful

Call from NHS while in EU

Hello,Anyone got experience of being called from the NHS while abroad? I'm travelling to Switzerland shortly with my iphone when I'm due to receive a telephone consultation. I've set Roaming on  and plan to buy the £25 monthly roaming pass which I un...

ERose1 by • Investigator
  • 1393 Views
  • 6 replies
  • 3 Helpful

Data and calls in turkey

Hi I’m in turkey I have no data no calls no txted received or outgoing 

11Rr by • Visitor
  • 523 Views
  • 1 replies
  • 1 Helpful

Resolved! No Mobile data in Slovenia

I've paid £25 for a monthly roaming pass. I'm in Slovenia with a good signal from Mobitel (automatically selected). My wife gets data on her 5G phone but I get nothing on my 4G phone. I've tried all the other networks - no luck. Any ideas?  The £25 a...

Roaming in St Lucia

I had pretty much the same question, and the page for St Lucia doesn't actually give the costs for roaming... https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/stlucia The EE website, however, indicated a daily charge of 'just' £6.74 a day...

EAB25 by • Established Contributor
  • 4426 Views
  • 12 replies
  • 5 Helpful

Resolved! Roam Abroad Pass

I’ve just arrived in Canada today having purchased the Roam Abroad Pass and same thing, it won’t connect to any network and have tried all the things mentioned above. Help would be appreciated. 

Jimraff by • Investigator
  • 1458 Views
  • 4 replies
  • 4 Helpful

Resolved! Roaming & SMS’s not received

Hi, I’m on monthly contract for my EE sim. I’m in South Africa and not getting SMS’s to me today. I can send fine and received a few last week but none since. Please advise so I can receive urgently needed OTP SMS’s.

Coypu by • Investigator
  • 898 Views
  • 3 replies
  • 2 Helpful

No network

Hi,I'm travelling and have no signal whatsoever, tried every which way to restart, reboot etc - impossible.The most frustrating thing however, is no one at EE is answering any messages on social media and due to my problem, I cannot call or text them...