Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 13263 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9931 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 80515 Views
  • 290 replies
  • 89 Helpful

Resolved! Personal HotSpot abroad (Canada)

We are travelling in Canada and neither my nor my wife’s hotspots will allow our kids to connect on hotspot. Anyone have any ideas on why not? Thanks so much. 

MarkH09 by Investigator
  • 2091 Views
  • 7 replies
  • 2 Helpful

Resolved! EU roaming

Hi, My pay monthly contract indicates EU roaming as free within my billing information. I have updated my spend cap to £20.Is that all i need to do as when i check regarding roaming everything points to the daily charges or add ons.Thanks

Jimbo05 by Visitor
  • 1199 Views
  • 1 replies
  • 2 Helpful

Roaming data

Currently I am abroad , my sim only plan comes with unlimited data. Bought Roam abroad pass and I know that I can use up to 50gb per billing cycle , but how can I track how much data  been used? It will not show on my app. Any ideas? Apart from track...

baldi87 by Valued Contributor
  • 1352 Views
  • 7 replies
  • 0 Helpful

Checking data usage on unlimited contract

Hello,I am currently abroad and want to check my data usage to see how close I am to the 50GB fair usage allowance. However, when I do it via the website it gives a list of overlapping “stacked” and “expired” numbers that I have no idea how to interp...

py9mrg by Investigator
  • 3871 Views
  • 14 replies
  • 0 Helpful

Unlimited data abroad

Why am I being asked to buy data abroad when I am on an unlimited plan? I called EE last month to confirm my data plan would work abroad and was told there would be no extra charges.

AlexM224 by Investigator
  • 4459 Views
  • 15 replies
  • 11 Helpful

Data Cap: Daily Rate and Roam Abroad Pass

I am 9 days into a 21 day stay in the EU. Typically the inclusive daily rate has met my needs and didn't think to look at the data cap or the Roam Abroad Pass for a trip this long. So here is my problem: I've hit the data cap. But I can't be without ...

HELP!! How to buy roaming data abroad

I feel like I am going insane why is it so so difficult to buy a roaming data pack whilst abroad!?! I am on sim only PAYG. I have tried numerous times that I have lost count, buying roaming data from the EE app (useless) never loads….errors etc.  Wil...

Resolved! Data on mobile routers

Hi All,I was supplied by EE with a small mobile router that worked brilliantly until it ran out of data.   Fair enough but I had an awful job trying to buy more data (I was in France at the time)  On returning home I asked on here and got information...

Vennwood by Skilled Contributor
  • 1661 Views
  • 12 replies
  • 4 Helpful

Data

I've just arrived in Turkey and am getting no 5g, 4g etc.  Any ideas?