Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 17357 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 12140 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 88309 Views
  • 293 replies
  • 90 Helpful

Outgoing calls barred

Hi, I am abroad (France) and am unable to make calls. Cannot text or call customer support to change either, no solution on the app. What can I do? 

BadMiker by • Investigator
  • 3307 Views
  • 8 replies
  • 8 Helpful

Six months in Australia

HiMy son is travelling in Australia for seven months. What is his best option as regards using EE abroad? I understand there is a monthly roaming pass that allows the UK allowance to be used in Australia. This seems to come in at about £25 per month....

Welshy65 by • Investigator
  • 2078 Views
  • 7 replies
  • 5 Helpful

Resolved! Roaming

Hi. I'm on holiday but unfortunately didn't organise roaming before I left the UK. I'm now unable to make calls or text. How can I sort this so my phone can be used abroad? 

Resolved! ROAMING abroad

I'm currently in the Netherlands and I did not text ROAMING to 150 whilst I was still in England so I am stuck without roaming data here as i can't text roaming or even call EE because I have no service. Is there no way to activate roaming online?

Resolved! Phone completely unusable abroad - personal safety issue

I’m in Indonesia for work, and my phone is working fine on the hotel WiFi but I can’t call EE on 150 for any customer support, and my phone doesn’t work at all off WiFi. I have the international passport package on my phone, roaming is turned on etc,...

SML26 by • Investigator
  • 1180 Views
  • 5 replies
  • 6 Helpful

Resolved! Confusion on Roam Abroad Pass

I am very confused, I have had a roam abroad pass on my account for 2 months now as I travel frequently. I recently just came back from Canada and the roam abroad pass was still active.I had hit FaceTime button on a Canadian number only to later real...

Resolved! Roaming issues

Currently in Cork Southern Ireland and a UK EE monthly payment and I cannot get network use, not able to use internet.

Walt65 by • Visitor
  • 565 Views
  • 1 replies
  • 1 Helpful

No roaming data in Hungary

Hey, So I’m in Hungry and I am “connected” to 4G but nothing is loading. I have used my phone abroad multiple times, have a high spend cap, have changed from Vodaphone to Telekom, received the text message and restarted my phone multiple times…help? 

unable to call while roaming

I have the roaming addon for the month, and my data is working ok. None of my calls are connecting, just says call failed. I have increased my spending cap, but calls to the UK wont connect. I've turned on roaming settings, I can also not call usa nu...

thortain by • Investigator
  • 3056 Views
  • 14 replies
  • 7 Helpful