I renewed contract said I will still get free eu but in Holland no free eu roamd

[bristolian]

You've put part of a question in the subject line, but left your post blank.

Can you explain your query fully, use the "reply" function and put your question in the body of your message. It sounds like you've got a question about EU roaming - Holland is in the EU.

[Northerner]

Hi @Scottceltic1 

Did you ensure roaming was activated on your account. 

Thanks 

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.