Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 17387 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 12175 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 88387 Views
  • 293 replies
  • 90 Helpful

Resolved! Contacting ee while abroad

No service on my ee sim while abroad can’t call ee or anyone only have mobile data on a French sim

Receiving txt abroad

Hi I’m in Barbados and I can’t receive calls or txt, I haven’t spoken to EE about being abroad and I now cant call them or txt them, I’m not the most tech savvy person, was wondering if anybody could help or point me in the right direction thanks 

Carlf2 by • Explorer
  • 1552 Views
  • 9 replies
  • 9 Helpful

Resolved! Raoming

Currently in Turkey. Can't access any network. I have upped my spend cap. Added roaming to my plan. Can't get hold of ee as they only take calls and have no live chat. Currently up **bleep** creek without a paddle as the bank have frozen my card and ...

Resolved! Re: Roaming while in the USA

Australia will be switching of 3G calling from 1st Nov 2024Their 2G networks are already switched of, so will EE have VOLTE support in Australia and if so which network.  

Farnd29 by • Explorer
  • 567 Views
  • 1 replies
  • 1 Helpful

EU roaming voicemail

I have EU roaming on my EE account, but have just been charged for accessing voicemail while in Portugal. Is this correct?

Resolved! Norway

I am going to Norway next week can I add data to my plan for a week as there is no WiFi in the apartment we are staying in

OTP code not received

Good morning all!I have a quick question regarding OTP. I'm currently in the Middle East (have been for 2 months) and have not received any OTP's I've requested numerous times. Kindly help me!

Musman92 by • Investigator
  • 900 Views
  • 5 replies
  • 1 Helpful

Roam Abroad Pass not working in USA

Hi,I have the roam abroad pass as an inclusive add on and have double and triple checked that my roaming toggle is on but I cannot get any signal from anywhere. I tried switching my phone on and off and manually selecting other service providers as w...

Anniechk by • Explorer
  • 1447 Views
  • 5 replies
  • 4 Helpful

Resolved! Can I use my phone in Morocco

Hi do I need to do anything in order to use my phone for internet, calls etc before travelling to Marrakesh?