cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Using phone while in the USA

Courtcollins
Visitor

I am in the USA and have a roaming add on enabled. Data and texts seem to work fine but I need to be able to call back to the UK. Everytime I try to call a UK number the phone cuts off. People in the UK can sometimes call me but might have to attempt multiple times and then it doesn't always go through. 

I am making sure the correct +44 dialing code is used. I've reset the phone multiple times. I've manually connected to different networks multiple times but it only lets me connect to a T Mobile Network everything else it says I'm not allowed to connect to. I've contacted customer service multiple times and they seem unable to resolve this. They have reset my SIM card and I rebooted my phone and still not working. I've been to multiple locations throughout Houston and I cannot get the phone to call UK. 

The last time I was here it worked perfectly. Don't understand why it's not working now. 

Does anyone have any ideas?

1 REPLY 1
bristolian
EE Community Star
EE Community Star

I suspect a VoLTE issue in these circumstances. However, can you clarify "Everytime I try to call a UK number"... do you get different symptoms when calling US numbers?