Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

14 Day Pay as you Go

I recently purchased the £10 pack using my credit card, however as I was not using all my allowance, I cancelled it within 10 days or so. AS I was within the cool off period, is there anything else I need to do before I get back the money as per the ...

Resolved! Roam abroad

Can I use the payg pay monthly pack (specifically the 15gb data, unlimited mins/texts a month pack) with the ‘Roam Abroad’ pass?? I’m going away next week to USA TIA

Using my pay as you go phone on cellular service in Canada

I will be in Canada till December, and EE has told me I need to send a text or make a call every 3-6 months to ensure that I keep my number and the outstanding balance in my account. When I switch to my EE SIM card and try to do either, the phone can...

Resolved! Karta

I cannot remove the payment card and add a new one. What is the problem, what do I have to do

Resolved! Classic pay as you go

Hi I have a classic pay as you go contract ( credit not reduced if unused)I am away from Wi-Fi and want to use what’s app whilst roaming abroad in settings ‘roaming’ is on but messages are not going through Am I missing something thanks

Resolved! Mystery charge

Hi - some time between 24th and 31st May, an unexpected £5 came off my credit. I am on a £1/week plan and have not exceeded any of my allowances, nor signed up for any charity charge. Please can you find what happened and stop any ongoing charges ove...

Resolved! Refund on my Sim card

I bought a EE simcard with a pack, but the thing is after I activated it, it shows as if it is working with all the signals and everything, but I actually cannot call, text nor use data (basically as if I don't have a sim card at all) I already talk...

Mobile data Disconnected for a day

I have a sim-only auto renew thing - not a contract.I purchased the £10 pack and set up an auto renew on my CC.The payment went through fine exactly a month ago. I got a text yesterday saying my auto renew will "automatically renew tomorrow night". I...

Resolved! Top up

So i got a new card and stuff and never updated ee but today i woke up to it taking money off the old card that should be deactive so what do i do?

Text Top Up

I have topped up £10 on my account and the balance is now £12 however when I message PACK10 for a top up and it sends me the message asking to say YES it doesn’t respond to my YES message which I keep trying. Any help???