Pack did not renew automatically after top up

Elsa01 · ‎14-07-2022

I bought a 20 Pound pack which should new today. I already top up 20 Pound last night, but it did not renew.

How I have no call / text allowance, and very little data allowance.

There are still money in the credit.

How do I make it renew ?

Or should I buy other add-on ?

Chris_B · ‎14-07-2022

@Elsa01 Have you tried just restarting the device?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Elsa01 · ‎14-07-2022

@Chris_B

Just switch off / on phone, but it's still the same.

XRaySpeX · ‎14-07-2022

@Elsa01 : What does texting AL to 150 report exactly (it is free)?

Try texting NOW to 150 to get it to start.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Elsa01 · ‎14-07-2022

It says,

Your current balance as of today 13:50 is Pound 20. Your last top up was
xxx at xx. For more info on your packs, add-ons or free boosts, go to
MyEE.

XRaySpeX · ‎14-07-2022

You haven't actually bought the pack yet. Text PACK20 to 150 to buy it. Then text NOW to 150 if it doesn't start.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP