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Back money

Nadiia
Visitor

‎14-07-2022 09:06 PM

I accidentally topped up and activated the package on an old number to which I do not have access, what should I do? how to refund?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2022 10:51 PM

@Nadiia : PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎15-07-2022 08:08 AM

Hi @Nadiia

 

Thanks for coming here. 

 

If you give us a call on 0800 079 8586 the team will check the account and see if there is anything they can do to help. 

 

Leanne 🙂