Direct card payments

[Cragrats]

New to EE. I’ve been trying to set up a direct card payment - going round in circles for past hour! I can’t find where to choose a package and enter bank details. Help please.

[XRaySpeX]

On the home screen of your online MyEE under Menu > My EE Mobile you will find "Set Up Card Payments".

[Chris_B]

@Cragrats   Click the 3 lines top left of the screen. 

[Cragrats]

Thanks for your response. I’ve been there several times but it just tells me “about” packs and will not let me choose one or set up payment.
Thanks

Sent from my iPhone

[XRaySpeX]

Show an image of the page you are looking at.

[Leanne_T]

Morning @Cragrats

Welcome to EE and the community. 

Just to check, are you using the My EE app or logged into your account online? 

Thanks 🙂

Leanne.

[Cragrats]

Thanks for your response. I’m using the MyEE app.
Cragrats

Sent from my iPhone

[Leanne_T]

Hi @Cragrats

Can you log into your My EE account online and follow the steps @XRaySpeX has provided? 

Leanne 🙂

[Cragrats]

Hi Leanne
I’ve tried logging in on-line as you suggested but with the same result - it will not allow me to set up card payment or choose a pack. It just takes me to “Choose a pack”, without giving me that choice! I’ve also deleted and re-installed the MyEE app but it’s made no difference. Also, rather worryingly, on the app, but not on the website, I can still access my details even after I’ve logged out, and had it confirmed.
I’m not sure I’d want to give my bank details with this level of security.
Thanks for your response anyway.
Cragrat
Sent from my iPad

[Leanne_T]

Hi @Cragrats

Thanks for trying. 

I would suggest giving us a call on 150 and the team will get your My EE account looked into for you. 

Leanne.