Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

VAT Receipt

I need to get VAT receipts for my PAYG SIM. I pay upfront and then collect the money back from my work. However, they are demanding VAT receipts. I have looked on my online account and there isn't an option on how to do this. Please can you help. I n...

Resolved! Can lower the top up package for a pay as you go SIM?

Hey, I brought a pay-as-you-go SIM in the International airport at 30 pounds face value. The active date is May 29. Till June 27, the balance of data is 89G remaining. so I topped up 5 pounds on June 27 to make sure the number was active, and hope th...

can i have 2 sim numbers on 1 account

this is going to be long and please bear in mind i no nothing about technology. i have a pay as you go ee sim for my smartphone after years of avoiding a smartphone but deactivated the pack as i only use the phone for emergencies and i have a three m...

Resolved! Special landline numbers

Is a 0344 landline no. covered in my £1/week pack?

2 numbers same account

Can I buy a pack for my wife’s phone with my account?

My £10 didnt renew

My pack didnt renew but I have enough credit.

pack

I just topped up with £30 because it wouldn't let me buy a pack I was led to believe if I topped up it would then allow me to purchase a pack. Every time I try it wants me to pay for the pack not allow me to use my credit ? Any help appreciated

My Pack

I bought a £10 PAYG mobile sim. However, as I want to use it in a mobile wi fi device I need the sim to be converted to a data bundle rather than set up for a mobile phone. I can’t work out how to do this on line. I spoke to someone at EE , but they ...

Easiest way to top up a voucher went into shop to swipe my card but money not o

5 pound pack

I used to be able to buy the 5 pound pack but after I accidentally bought the 10 pound pack once, the 5 pound pack hasn't appeared again. I would like to know how I can get the 5 pound pack again as it doesn't show up on my packs