Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Cant make international calls or texts

I am trying to make international calla and texts after texting call abroad to 150 and topping up so I have a balance besides my pack. I have done a community search and can't find a solution.

PAYG sim not connecting to internet in France

Hi. I've bought a new PAYG SIM with a £15 for 15GB over 30 days pack. Put it in my 4G Huawei mifi in France. Phone number showing correctly. All settings seem ok. It's picking up Orange France 4G signal. I've received messages from EE saying it's all...

Would like access to BT sports mobile app at a special rate

I bought a Ee pay as you go Sim from the pound shop. It's 5GB for 10GBP with 20GB extra for the first six months. See image at this link I would like access to BT sports app at a discounted rate. 1)What promos are there for this? 2) Do I have to swit...

Resolved! Calling Overseas

What is EE tariff policy for calling overseas?

Resolved! Unable to buy addons

just top up withj credit but due to system error unable to buy addon data which is urgent for me !

Trying to top up, clicking on Top Up My EE always takes me to the register page

Cannot get past the register page, I am already registered and am trying to top up my registered device

Resolved! sim card hibernated how do I reactive it

used sim in MiFi unit in motorhome and due to Covid haven't used it for some time. I've put £20 credit onto my account but still won't work. Any suggestions?

How can l top up my credit? & Why there is always a PROBLEM ATEE

New sim card does not work

I just bought a new sim card and the EE agent said there would be no issue using it from abroad, however I am not able to make or receive calls despite the fact that I have the 5 GBP pack with 250 mgb of data, 250 minutes. I am using an iphone 12 pro...

Resolved! 30Pack not working abord

Hello. I used sim card fisrt time in UK (incoming call). Activated fisrt 30f pack abord uk. But nothing working yet (calling and data) How can I solve it?