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Unable to subscribe to packs

OmarAlshehabi
Visitor

‎20-09-2022 08:59 AM

Hi

 

I am a new EE Pay as You Go  customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear back. On my online account it's been telling me under "current pack":

System failure

We are currently experiencing difficulties loading this information, please try again later

 

This has been going on for two days. Id appreciate help on this before I am forced to go to a different provider. Thanks. 

2 REPLIES 2
Christopher_G
EE Community Support Team

‎20-09-2022 10:59 AM

Hi @OmarAlshebabi

Welcome to the community.

I would recommend speaking to our Mobile Care team. It sounds like there may be a problem with your account.

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-09-2022 01:17 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful