Locked Sim can't top up

[Ry50]

I tried topping up the account online but I'm unable to buy any packs as I can't text or call 150

[XRaySpeX]

Why can't you text 150?

You can also buy packs with your credit thro' your online EE a/c.

[Ry50]

My account was deactivated for inactivity and so it says I don't have enough credit to message or call 150.

As for the ee account I have tried to access it but to do so I need a messaged code, but due to the deactivated account I cannot receive them to access it. 

[Schockwave]

@Ry50 , if your account has been deactivated due to inactivity, you will have to ring them to get it reactivated as it has gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-...

I would suggest you take a read, you will or should understand why your number has been deactivated.

[Ry50]

I understand but I do not own any other devices to call from to reinstate the account and so I am stuck on what to do since I'm unable to call. 

[XRaySpeX]

I think you are mixing up cause & effect.

1. If your SIM is deactivated you can't do anything with it anyway.
2. If your SIM was deactivated for inactivity & that was less than ~3 months ago you need to call CS to take it out of hibernation. Above ~3 months you've lost it anyway.
3. You don't need any credit to text 150 in order to buy packs.

[Ry50]

No I only got the message 12 days ago about it being deactivated for inactivity and having 3 months to reactivate. But for whatever reason I am unable to send any messages to 150,they simply do not go through to them for whatever reason so I'm unable to purchase a pack to reactivate the account. 

[XRaySpeX]

You can't purchase a pack now while it is in hibernation. If your SIM is deactivated you can't do anything with it anyway. You need to call CS to get it reactivated.