New payg sim, pack showing but no credit.

funkaygibbo · ‎20-09-2022

Hey,

I've just received my sim and saw my pack on myee, the pack (£10 prepaid for calls, text and 5gb data) is showing but my credit remains at £0. I can't make calls but can receive them.

Does it really take 2 days to activate as the paperwork suggests ? Seems really long, last new sim I got from another operator was activated with 1 hr.

Christopher_G · ‎20-09-2022

It's usually activated within 24 hours when the SIM is in the UK, @funkaygibbo. If you're abroad, it won't activate till you're back in the UK.

Chris

View solution in original post

XRaySpeX · ‎20-09-2022

@funkaygibbo : Are you in UK?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

funkaygibbo · ‎20-09-2022

Your current balance as of today 16:27 is £0.00. blah blah

Yes i'm in the UK.

XRaySpeX · ‎20-09-2022

Please may I see the "blah blah" in full?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

funkaygibbo · ‎20-09-2022

It is on a feature phone, so not simply a copy & paste onto here.

It is obviously automated generic text about top-up hence blah blah.

XRaySpeX · ‎20-09-2022

Well, if you're not gonna tell me I can't really help you.

Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎20-09-2022

It's usually activated within 24 hours when the SIM is in the UK, @funkaygibbo. If you're abroad, it won't activate till you're back in the UK.

Chris