Are you able to REFUND PACKS?

Abraham7 · ‎21-09-2022

Hello, so recently I got a "warning" message saying that EE is going to charge my card with a pack again for another month, I replied STOP PACK and it asked me to reply with "YES" to proceed, but I didn't do that because I thought it meant that it will continue the pack by replying "YES".

But anyway, the next day, I replied with YES and nothing happened, the pack was still going to charge me again for another month and I had to manually stop my pack on the website.

Is it possible if I could get a refund of £4.50? (I got a discount off from £5.00)

Chris_B · ‎21-09-2022

@Abraham7 Once a pack is purchased it’s purchased and none refundable.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎21-09-2022

@Abraham7 Once a pack is purchased it’s purchased and none refundable.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎21-09-2022

AS you stopped the pack it cannot possibly repurchase & renew it.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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