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top up

I have got enough credit on my balance but didn t top up and i am not able to use my phone

Fruka by • Visitor
  • 8 Views
  • 1 replies
  • 0 Helpful

Full works package not calling or texting UK

Hello, I'm took out a full works plan yesterday before I flew to Europe today, my 5g is working but I can't make calls or texts to the UK. It says "the mobile number you have dialed is not accessible from your mobile phone"Please get back to me yo he...

Making calls from Australia to uk

hi iam in australia and have a uk sim and i have the correct roaming pass, i got a message when i arrived saying "while you're here thanks to your roaming pass you can use your uk plan allowances" but when i try to call nothing happens no ringing sou...

Is it a scam?

I bought a phone card, but the number is already in use by someone else. I topped up £10, and the shop & customer service said they can't refund. I feel very helpless! 

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Lukjs by • Explorer
  • 123 Views
  • 15 replies
  • 0 Helpful

Disgraceful service.

I have made the switch from the old broadband to the new, requiring BT to come and install a new line. That part went ok. What did not go ok was someone not cancelling the old line resulting in nearly £70 aonth being taken out of my account for sever...

Saks86 by • Investigator
  • 148 Views
  • 8 replies
  • 5 Helpful

Web Protect

Having problems connecting to web protect to turn it off. Keeps saying there is a problem and they are trying to fix it. 

diabhal by • Explorer
  • 25 Views
  • 3 replies
  • 0 Helpful

Resolved! Device plan Bills/Payments

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...

ClareD76 by • Explorer
  • 238 Views
  • 5 replies
  • 2 Helpful
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