Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can you find out what device a sim card is in?

Just curious if there is a way to find out what device a sim card is in?

Resolved! Sim card not working

Hi, I got an EE sim months ago but only started to use it today. I've topped up but I'm unable to use the sim. I'm even unable to dial 150. Is there something I should have done when I got the sim initially. Please assist. Thanks

Removing content lock

Am finding it impossible to remove content lock and growing increasingly frustrated with EE's inability to do the simplest of tasks without my jumping through hoops, and I've only been with them a few days. Don't have a credit card, so popped in stor...

Roaming in Crete (greece)

I am going to Crete soon. I have a PAYG setup with lots of data and minutes. Can I use this as normal or do I have to pay for add ons? Barny.

Message not sent; Phone number not formatted correctly

I have recently moved to the Netherlands and changed my EE pay monthly contract to PAYG, keeping my English number for when I visit home. To keep my number active I wanted to sent a few texts back to the UK, however all of my numbers now say "Message...

Do Free Boosts expire?

Hi!Over the last years I have accumulated 8GB data as free boosts with pay as you go. Since three weeks ago my EE page continuously states: "Extra data expires today" and I received a message that I have used all of my data. So does that mean that fr...

Resolved! Added £20 to my mums phone from mine and it sent her a code.

Hi! How do I add the credit voucher from my phone on to hers?

Resolved! top up instead of pack

so i made the mistake of accidently topping up £10 to my account, my intention was to top up £10 to the pack where i get data, calls and text but now all i have is £10 credit and im panicking.

Re: Proper PAYG not monthly cost

Ok, I didn't ask the question, but I am looking for similar information, so thanks for your answer.So, if you have a PAYG, it will get set up with a pack when you buy it? And then on day 30 of ownership you have to extend that pack? What happens if y...

Turkey

Hi my friend has abandoned me in Turkey. I have a pay as you go 15pound pack to use in the UK and the eu. I'm aware Turkey is not in the eu. How do I top up and buy data or calls and texts to use in Turkey please? I'm stranded here and I need to be a...