activation of old number

[akakpoa]

Dear EE, 

I used to have a pay as you go sim with number xxxxxxxxxxx, I have not used it for some time now because I have travelled abroad. I was wondering if this can be activated to enable me to use the service again, please.

Alfred

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[Schockwave]

Hello @akakpoa ,

Welcome to the community,

How long is it since you used your SIM card? If it has been deactivated, you will not get it back, if it has gone into hibernation, then you can reactivate it, by ringing customer service, as after six months, it will have gone and cannot be retrieved.

[akakpoa]

The phone has not been used for about 1 year now. Which means I can not get this reactivated

[XRaySpeX · Accepted solution]

After so long you've lost & can't get it back.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[akakpoa]

Dear XRaySpex,

Thank you for the information, I really appreciate it, however, your first line reads 'After so long you've lost & can't get it back' do you mean if i made a chargeable action can I get the line back. Can you clarify this point.

Thanks

[XRaySpeX]

No, it's too late. You needed to make those chargeable calls in the 1st 6 months before it went into hibernation.

[Schockwave]

@akakpoa , no, you will not get it back, as it has already gone, it has been too long since you used it.

[akakpoa]

Thanks, this has been helpful

[akakpoa]

ooh!, That's great info

[Schockwave]

@akakpoa , you are welcome, glad we were able to help.