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New sim

Ayrton2
Visitor

‎16-09-2022 11:43 PM

Good day,

recently purchased a new sim £15 sim with 15gig data, unlimited min and sms. It says that inable to start pack i need to make a call, send a sms or use data. None mentioned seems to be working. Cant get it to work

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎17-09-2022 11:26 AM

Hi @Ayrton2.

 

Welcome to the community.

 

Do you have a signal on the new SIM?

 

Have you put it into a working phone?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-09-2022 01:54 PM

@Ayrton2 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful