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Pay for plan with credit instead of card

EER5H1T3
Visitor

‎17-09-2022 05:27 AM

Please can you tell me how I can pay for my pack using the credit I topped up? I don't want to pay for it with a card payment. 

Using your app is probably the worst experience I've had using a phone. How a phone company can have such a poor app is shocking 

 

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎17-09-2022 11:31 AM

Hi @EER5H1T3.

 

Have you tried selecting a pack already?

 

If you have, can you text NOW to 150 to start it?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-09-2022 01:16 PM

Have you registered to pay for your packs with an auto direct card payment? If so, you can stop it by texting STOP REC to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful