Unable to use PAYG credit to buy data packages

Waltont · ‎20-08-2022

I was able to top up my credit, but now when I try to use that credit to purchase a pack it says "PREPAID PACKAGE ERROR" and doesn't allow me to complete the purchase. Any help would be much appreciated!

XRaySpeX · ‎20-08-2022

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Waltont · ‎20-08-2022

It just says the text message is unable to send as I’ve got no data.

XRaySpeX · ‎20-08-2022

You don't need data to send a text. Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Waltont · ‎20-08-2022

I’m in London

Jon_K · ‎21-08-2022

Hi @Waltont.

Do you have a signal on the phone?

What phone are you using?

Jon

Waltont · ‎21-08-2022

Yes I have signal, and I am using an iPhone 13.

Jon_K · ‎21-08-2022

Thanks @Waltont.

I'm not sure why you'd be getting this error.

I'd recommend getting in touch with our Customer Care team so they can check to see if anything on your account is causing this.

Jon

Waltont · ‎21-08-2022

Thank you, I will give that a go.

Zhang1314 · ‎18-09-2022

Same problem if solved? thanks