Sim card is my tracker but Ive lost communication with it, even after topping up

mhill20 · ‎19-09-2022

Anyone any ideas, does ee need to 'wake' it up

Chris_B · ‎19-09-2022

@mhill20 If that sim has gone in to hibernation you’ll need to call customer services to get it reactivated. Sim go into hibernation if they are not used and make a chargeable action ie call/text.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎19-09-2022

@mhill20 If that sim has gone in to hibernation you’ll need to call customer services to get it reactivated. Sim go into hibernation if they are not used and make a chargeable action ie call/text.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.