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System Failure to View Current Pack

syarifah
Explorer

‎18-09-2022 08:40 AM

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎18-09-2022 10:54 AM

Hi @syarifah.

 

Welcome to the community.

 

Have you set up your account online and linked your number?

 

Jon

0 Helpful
syarifah
Explorer
In response to Jon_K

‎18-09-2022 11:45 AM

Hi. Thank you.

Yes, I have set up my account online.

The image below shows the problem I'm experiencing. 

Screenshot 2022-09-18 114339.png

0 Helpful
Jon_K
Former EE Employee
In response to syarifah

‎18-09-2022 11:56 AM

Thanks @syarifah.

 

I'd recommend getting in touch with our Customer Care team so they can check your account and give you an update.

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-09-2022 03:45 PM

@syarifah : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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