Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: How to live chat with EE team ?

Is there a live chat service (or is the community page(s) the equivalent?I need to find out where to top up three new SIM cards PAYG which have been assigned to my contract account but are not visible in MyEE.Thanks in advance.Lee

Resolved! £10 top with new phone nowhere to be seen on my A/c!

I bought a new phone from my local EE shop (not a smartphone) including a £10 top-up. Not being an expert with mobile phones, I phoned 150 to ask why the top-up had not appeared in my Account. I had expected to see my credit increased by £10. The yo...

Billing

Hi,My plan and my monthly payment is £10. I am done the monthly payment on time. And I didn't have any extra usages. But EE showing the bill £30.48 due date is mid of August. What is it ? Please reply. Thank you. Rita_

Top up

I have been trying to top up my pay as you go phone on line and by text for the last 4 days but all I get is a message saying there is a problem with the page. I have no credit on my phone, so where do I go from here?

call abroad

I have sim payg with call abroad active. Do I need to top up every month to keep this add-on active or balance is available until I spend whole credit without time limit ?

I didn’t realise making a myee account would put me on a monthly bill

When I created a myee account I was on a pay as you go pack and when I created the account it placed me on a monthly bill which I didn’t know it would do- I haven’t paid the bill because I thought I had managed to switch it back to a pay as you go bu...

Resolved! Top up 4gee Wi-Fi mini

Hi,I need to top up my 4gee Wi-Fi mini but no amount of searching through the website and asking my geek friends is working. I’ve read about loads of people having this issue so this NEEDS fixing! We’ve been let down by Virgin Media today with regard...

unlimited data add on

durring my previous top up i was able to add on a unlimited data add on, this time it isnt showing me a option for unlimited data add on, is there a restriction on unlimited data add ons?

Resolved! myee not letting me log in

keeps asking me to add a number then says already has an account . keeps going found in circles . had the app for years and never had a problem . it was working last week as i topped up . what has happened ?

Resolved! Re: EE Roaming - Getting ready to use your phone abroad

Thanks for the post, however, I am still having some trouble...I have had a new PAYG SIM sent to me abroad. When I receive a call, it goes straight to voice mail and I get an sms about the missed call. I cannot make any calls as well it seems. I trie...