If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I keep getting this error msg when I try to buy add ons?! I have credit but it’s not giving me the option to buy the data. Please help
My 90 year old mother in law isn't able to go to EE as often as she used to due to mobility issues and she's run out of credit a couple of times. Is it possible for me to pay for a phone call only contract on her behalf? (she has no knowledge of inte...
I have moved overseas & visit UK up to twice a year (for a month at a time). My current monthly contract with EE ends soon so I am considering getting a PAYG SIM which I can then use while visiting. I only use this phone on WiFi when living abroad fo...
Hello, l've been managing & topping up my old mobile phone number from My EE for ages. Recently, I bought a new SIM with a new number for my new phone, and I'd like to keep both numbers & manage both from My EE. I added my new PAYG number to My EE,...
Hello I am abroad and have been since January. First time I’ve switched my phone on today. I have credit but messages won’t send. Please help with what to do!
I cannot get my mini Wi-Fi to link with my account and therefore top it up with data. I got somehow to put £30 on it last wk which didn’t actually give me data so had to go through multiple online conversations with EE to get it changed. How do I eas...
We have 48 4G routers that have been transferred to us. I need to be able to monitor the SIMs in them and top it up either remotely or automatically. At the moment, I'm told I have to call and manually get data applied for each SIM. That can't be rig...
Hi. I was on contract until yesterday when my phone went to Pay as You Go. I have moved to Spain and I wanted to keep my UK number going. I have topped up my phone with credit, I am, however, unable to receive texts or calls, or make calls from Spain...
Hi all, I have a problem. Currently am abroad and i have big issues to top up my pay and go EE sim card. I have a voucher code worth of £30. I also top up my account with £10 but i can't make any calls, receive or call to 360 to use the voucher code....
