If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi,I'm on pay as you go for over 5 years, with the same promotional pack during all that time. This month, I've topped up as I got the 'your pack is ending' text, but the pack has still not renewed two days after it's due date. Why is that?
Topped up 10 pounds before, been doing it every month on 16th, I would usually get a text with my usual pack but now I've got no credit by making one short call. Credit my account so get the 10£ pack please. After all the years I've been with you, I ...
I bought a £15 pack on a new SIM card in June, which I used in the UK for 3.5 weeks on a trip before returning to Canada (where I haven't used the SIM card). The pack has expired, but I'd like to add a new pack to the same SIM card before I travel to...
Hi,I bought a lenovo tablet and I.want to.top up my card for data. The site asks me to register the device but I am not sure how since the data is finished. Can I top up in another way?
HiToday is the day of the weekly renewal, but in my case, that didn't happen.I have enough credit and I already got a message saying I don't have mobile data.Is there a problem?
Hi, I have a payg voucher for 30 days, will it work normally in the EU? I went to Spain last month and was told there is no charge for roaming for payg customers, and my phone connected automatically when in spain, is this still the case for France, ...
I keep getting this error msg when I try to buy add ons?! I have credit but it’s not giving me the option to buy the data. Please help
My 90 year old mother in law isn't able to go to EE as often as she used to due to mobility issues and she's run out of credit a couple of times. Is it possible for me to pay for a phone call only contract on her behalf? (she has no knowledge of inte...
I have moved overseas & visit UK up to twice a year (for a month at a time). My current monthly contract with EE ends soon so I am considering getting a PAYG SIM which I can then use while visiting. I only use this phone on WiFi when living abroad fo...
