Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Reconnecting

I have not used my pay as you go mobile phone for almost 11 months as i was away from UK. I am returning to U.K on 19th september 2022. Kindly let me know, if i can Top up and use my phone.

PAYG Auto top up

HiMy bank card is registered with EE and linked to my phone number. I switched PAYG packs and also texted "ALL PACKS" to 150 for EE to take my top up amount from my bank each month at the renewal date. I have not received any acknowledgement of thi...

Re: Data Packs

I have topped up my phone with £30 pounds I want the data pack for 30 it has gave me a £10 one which I don’t want

Resolved! I am using aEE PAYG 4GEE WIFI MINI

How can I register it so that I can use over 18 sites. I can confirm that I am over 18 years old.

Re: EE live chat

Hi!I have also payed and haven’t seen my top up increase.

Data not working

I bought data on my phone early this morning but hours later the data is still not working and I need it within the next hour as I need to use maps when travelling. How can I fix the issue? Important

Resolved! Prices of 7 day data add-ons for PAYG customers in Brazil

I am travelling to Brazil - Rio De Janeiro - on Monday 12th September. Can anybody please confirm the prices of 7 day data add-ons? I would like to know in advance so that I can topup my credit in the UK in order to purchase a data add-on in Brazil. ...

Resolved! PAYG no option to purchase packs

Until recently I have been on PAYG 3G because I was migrated from Orange and I was still using the Orange sim card. I could only purchase add-ons and not packs which I understood was correct. Today my sim was changed to PAYG 4G. However I can still o...

4g Wi-Fi box

My Wi-Fi box still shows I’m connected but has no internet how do u top this up

Strange problem with my sim card

I have a PAYG EE Sim which is behaving strangely. I can't dial 150 from it, can't receive calls or texts. I can however make calls to other phone numbers.I've read some forum posts that say my sim might be hibernated. Is there any way I can tell for ...