Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I am already out of the UK and i cannot send a text to activate roaming

I have a PAYG SIM and I am using a very old (but perfectly functioning iPhone 4S). I simply want to be able to receive calls and texts while i am abroad. I spend a lot of time in Dubai. I have looked up how to do this and I think I need to send a tex...

Top up

How much do I pay for top up if I need to have unlimited data for a month?

Auto Top Up?

Hi EE Community,Is it possible to set an auto top-up amount, if my credit falls below a set limit?Thanks,Karl

Paid for subscription package but doesn’t work

Hiyesterday, I have top up for my subscription package but it doesn’t work.when I am logging in to my account it does show my package activation but it doesn’t show my phone number.

Subscription Pack

Hello,I'm trying to sign up to a subscription pack but "My EE" page just says under Current Pack:System failureWe are currently experiencing difficulties loading this information, please try again laterIs there anything I can do?

When it comes to charge to bill, can i use the credit in my account?

top up

I have a pay as you go sim and topped up £30 but it shows only £15 was credited so i’m not sure what happened to the other £15.

Credit vs subscription pack

I purchased a Pack - Data, phone and text. £10.That left £5 credit.According to my usage I have used .2 Gb of Data - no phone or text usage. Which is correct.However my credit has been reduced to £2.20 (from £5) - I do not understand why? I thought a...

Just put pre paid SIM in Samsung galaxy but not working. Please help

USA Roaming - PAYG

I use PAYG, buying a new pack every month. The money is automatically taken from my debit card. I’m going to New York soon and want to be able to use my data pack in the USA. How do I do this or do I need to buy something else?