Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

£0 Balance event though I have top up

I have top up to renew my £30 pack but I did that on the date of auto renewal, so now I see a balance of £0 in my account as well as all the allowances in 0. Although, when I text BALANCE it states I have 800GB remaining for my pack. I'm confused, pl...

Topping up

I have an account with 3 phones, 1 of which is used by a colleague and it's a top onehow can I check balance on it remotely using the EE app and how can I top it up using the app?if I can't do it that way hiw can I top it up. im not with the phone

New Payngo Sim - Cannot receive Code to veirfy phone number to register

Hello Everyone,I bought a new top up Sim from EE Monday in LondonI put the sim in the phone and turned it onI logged onto EE and registered my accountBut my phone is not receiving the verification code to register my numberI am now in Dublin and trie...

Bought a £10 pack, not showing up

Renewed my current £10 pack, yet no data has rolled over and its saying that standard rates apply despite having bought it. Also showing that I only have 1000mb data, despite buying the pack yesterday and not using any data

Top up

Hello,I have just topped up my sim £10 and it’s automatically taken 5 off and given me a pack 5. I did not want this as I wanted a pack 10 please can the automatic renewal be turned off and the 5 pack swapped for a pack 10 thanks

Resolved! Turn off safe search on pay as you go

How do I turn safe search off on pay as you go?

new phone

I have just got my first mobile phone got the sim card put it in then got top up with a vocher number and i am stuck do not know what to do next

Pay as you go

I paid £20 ready for my pack to be automatically renewed and it went out immediately and then a further £18 was taken despite me being unaware that it was going to be taken as I had not been told I now had a subscription to EE as this had never happe...

Data taken away

Just as I was starting to be happy. Topped up as normal. Been given 1 gig of data no messages no calls for £10 plus lost all my previous data calls and messages. It appears as I have been reading that EE are prone to doing this

New subscription

Im new to EE and have run out of data only two days into my subscription pack. So I have bought a new pack with 5Gb of data. I had a text confirming this but my phone still shows 0data. I appear to have access to the internet etc. Do I need to do any...

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

£0 Balance event though I have top up

Topping up

New Payngo Sim - Cannot receive Code to veirfy phone number to register

Bought a £10 pack, not showing up

Top up

Resolved! Turn off safe search on pay as you go

new phone

Pay as you go

Data taken away

New subscription

Mobile PAYG topup Visa 3D iframe blocked

About pay as you go

Refund

refund my card

Sim card deactivated