Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Text Top Up

I have topped up £10 on my account and the balance is now £12 however when I message PACK10 for a top up and it sends me the message asking to say YES it doesn’t respond to my YES message which I keep trying. Any help???

By mistake rechaged on old no

How can i transfet my credit from old no to new no took credit by mistake on old no

Resolved! Top up

When doing a top up on line it would be a lot easier if EE had a Pay Pal option instead of having to put in your name, address and card details every time.I am not happy to save my card details on the web site.

Receiving texts abroad

I have a PAYG , and am currently in Fiji. I can’t receive texts from my bank in Spain or the Uk. This has led me to be blocked from online banking, and I am now unable to use my accounts!I need urgent help!

Resolved! PAYG Packs & Roaming

I’ve bought a separate SIM to take another handset abroad incase I lose it - I’ve got a query around roaming to ensure it actually works - would appreciate the help. I’ve topped up with a £20 pack, and get notifications saying I can use my allowance ...

Need replacement sim i lost

My son lost his sim card i have the number and his device can it be replaced with same number

Using a Pay as You go Phone in the USA

Hi When I am in a place that has 'free WIFI' in the USA can I access the internet the same as I can in the UK using my Pay As You Go phone without any extra charges? Many thanks Paul

got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

So i got a text from EE telling me i had zero credit out of the blue, i'd had 20 on the account for a while as i live in a signal black spot i'm lucky to score 1 or 2 bars most days. so i topped up, but when i get onto the site it's asking me to add ...

Problem choos pack

Good morning! I am from Ukraine and in the last year I was in UK and used EE. I arrived to my homeland in October. In this year few days before I came in UK and pay top up for my tel number. I didn't can to choose pack in My EE app, I allways get mis...

sim missing - how to get a copy

Hi there, I need your help! I lost my SIM card, and I am traveling now - how I can order the SIM card to my home in UK or can I Get eSim online? thanks for answer