Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG data SIM usage unavailable

Hi, I have just had to buy a new 12 month data SIM because the old one deactivated after 6 months and now I am unable to access the data usage page (it says it is forbidden), can't register the sim on the website (it simply does not accept registrati...

Resolved! Data

Hi. Already for a couple of days I try to top up mobile data from my ee account. But there I see message like Sorry........I need data to use outside from my house, please help me to buy data

Keep number between top ups

Hi,I don’t live in the UK so just need my phone a few times a year. How long between top ups before I loose the use of my SIM card and the associated number. I don’t want to have to get a new number on each visit.

Resolved! Pack!!

Hello, i cant top up i want to make a pack but the website keeps saying theres an error

How could i use my credit of £15 as add on

Bought an EE card from Sainsbury

I bought an EE card from sainsbury with £15 credit. how or where to I activate?

Cannot make a payment for a data pack

I have been unable to make a payment for the data package for 2 days now! I can't access payments and i want to know if there is a solution or should I get another sim

how to prevent pre-paid data sim (12 months) auto deactivating at 180 days?

I bought pre-paid data-only sim card, 120 Gb for 12 Months (Argos £50). I understand from comments on Argos & Amazon that some people are having problems with these cards auto deactivating after 180 days with total loss of internet. I'll be at 180 da...

About my bundle

About 1 week before my bundle had finished. I topped it up so when it finished the top up would go straight across to pay it. But Instead when I was ringing people it took the minutes out of the credit even though my bundle hadn't finished yet. And I...

Resolved! Pay as you go sim

HelloI'm thinking of changing my iPhone 6splus to an iPhone 13 - can I just transfer my pay as you go sim into the new phone