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New sim unsure of how to merge pack with old account as my dad has sent for this

Connellthegoat
Visitor

‎02-11-2022 09:16 PM

 
0 Helpful
2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

‎03-11-2022 09:03 AM

Hi @Connellthegoat,

Welcome to the EE Community. 🙂

Was it a replacement SIM or was it purchased online/in store with a new number?

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2022 03:27 PM

@Connellthegoat : Each PAYG SIM has its own pack & credit. They are not transferable between SIMs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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