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Plans & Subscription

Unbind
Investigator
Investigator

‎03-11-2022 12:59 PM

I top up £30 credit on my account and registered for £30 pack. But I can't see my allowances on the EE app and website. There was a maintenance yesterday, but nothing was fixed. I hope they're doing their job tbh, as their network is too expensive.

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2022 01:07 PM

@Unbind : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Unbind
Investigator
Investigator
In response to XRaySpeX

‎03-11-2022 01:11 PM

I want to see the full usage which is not indicated in balance inquiry via text.

0 Helpful
Jon_K
Former EE Employee
In response to Unbind

‎03-11-2022 03:13 PM

What happens when you try to view it in the app, @Unbind?

Jon

0 Helpful
Unbind
Investigator
Investigator
In response to Jon_K

‎03-11-2022 03:36 PM

It says,

Current pack: "system failure"

Data: 0 MB left of 0 MB

Minutes: 0 left of 0

Texts: 0 left of 0

 

Always like this, was never fixed. Sent them a message tru twitter they never responded.

0 Helpful