Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can't connect to a network when abroad in the USA

I'm in the USA and I'm unable to connect to any network. I've tried both via Automatic Selection and manually testing all available networks (AT&T, Verizon, etc) and I either get no bars or one bar that shortly fades out. People with US phones sittin...

Mistakenly top up more money

I accidentally bought £ 30 instead of £ 15 according to plan. I now have £ 15 left in the account. How can I return them to me and have them not on my EE account

Keeping my existing EE number

HiI Am trying to buy a new PAYG phone online via the EE store but there is no option to keep my existing (EE) PAYG number. Is it possible or will I have to have a new number ? Thanks

Package with 500 free minutes

I bought a £10 package, part of which was 500 minutes. After a few short calls I recieved a message telling me I had run out of talk time and needed to top up again. I activated the original package on Monday and it's now Friday...no way I've used ...

Re-activate or port SIM

Hi[CONTEXT]I have had my SIM CTN number for 17 years since a 6 month stretch working for T-Mobile. After my most recent contract ended, they could not offer me a deal I was agreeable with, so I asked Customer Services Call Center over the phone to te...

Refund

hi. I've been using the 30 pound pack every month. But I don't want to use it anymore, so I canceled it. The pack is paid on the 21st of each month and can be used from the 22nd. However, on the 21st (21.07) of this month, it was paid. I want a refun...

maintaining my PAYG SIM while abroad > 1 year

I recently visited the UK for about 3 weeks. I bought an EE SIM and a 10-pound e-voucher -- worked great. We are now back in the US and I am thinking about trying to keep this SIM alive until we visit the UK again -- probably sometime in the next 1-...

New sim and can't pay for pack with credit

Hi all As the subject says. I've just arrived from overseas and bought an EE sim. It won't allow me to use my South African passport to buy packs so I bought a voucher for £20. I've inputted it and it shows in my credit now. I then go to purchase a £...

I lost my roll on data.

I lost all my data

Resolved! Where to find an EE shop with Top-up logo

Hello, Just bought an EE mobile broadband for in Northern Ireland. 120Gb, so for the moment enough but where do I find an EE shoop with the Top-up logo to get more data when the 120Gb is finished? Thanks, Eugene