Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How to topup my data?

I am new to Ee, and I would like to ask how should I topup my data, not the credit one next month, so I can stay connect with ppl.Your help is appreciate.Thanks.

Former customer new sim not active

I had a PAYG SIM about 3 years ago. I have recently bought another and cannot get it to activate.It seems to have added the top up value to my old SIM which is long since lost.It seems that the only way to activate a new SIM via EE involves a text to...

Topping up

Hi I got my daughter a pay as you sim it says if you top up £20 we would get 30gb unlimited mins and texts , I’ve done this but it’s saying she only has 5gb and 500 mins to change it to what we want it’s saying pay another £20 which I won’t be doing

EE Flex Data Add On

I have added £10 credit to my son's flex plan so he can get more data but I can't work out how to add more data - there doesn't seem to be an option to use this top up for anything so now I just have £10 sat there.I texted ADD DATE to 150 but they as...

PAYG sim cards

Hi,Going to South Africa on 2nd November for 18 days.Going to buy a cheap PAYG phone from EE as I don't want to either damage or get my smart phone stolen.Can I buy the phone and bundle now and activate it the day before I fly?, and what is the best ...

Resolved! Wish to carry on with my pack but reduce it to £20 a month

Hi I wish to carry on with my pack but reduce it to £20 a month

Resolved! Text message marketing number

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is i...

Resolved! EE Sim

Hi EE,I would like to ask I ordered a free EE Sim and I mastiakly pressed on the £10 bundle will I have to pay when it comes?

Resolved! Link my payg account to my 4gee Wi-Fi

Hi,is it possible to connect my phone data with my 4gee mini Wi-Fi router or a least link the account for ease?Cheers

Packs

I have topped up £10 and went to buy a pack and its not letting me choose one?when you text 150 PACK10 then YES after that nothing happens