Hello, not sure if this is the right forum?
I am currently in South Korea, been here two months, and haven't used my phone for voice, text, or data since arriving as I have a wi-fi device which I hired and haven't needed the other features.
Just received a text from EE (I can receive text messages with no issue from multiple sources) to tell me as I haven't used my phone my number is at risk. I don't return to the UK for another month and now am trying to desperately send a text message from my phone but they are bouncing back as unsent.
I have a Samsung Galaxy S20FE. I am on PAYG with over £20 credit.
My phone itself is set to roam, I assume I obviously have some type of mobile service as I have been getting texts, and it's picking up 3G. However, I can't seem to receive calls and if I try to make one, I get an automated message saying 'calls have been temporarily suspended'.
Additionally I just tried getting a Data add on to test and when I turn off the wi-fi is seems to pick up SKTelecom but when I open my Google Chrome app it takes me straight to the EE page and any other page doesn't seem to load. So I appear not to have mobile data either.
I've checked other messages here and have tried going into my EE account settings, but where everyone says to check Account Settings>Control Content or Parental Controls - I don't have either of these options show up either on my website account or the app.
So now I have no clue what to do?
Can someone help out at all? Thank you.
