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Lukasmikolaj
Investigator
Investigator

‎09-11-2022 08:43 PM

Hello. I have a problem. in one period. in one month I bought a 2x package for 30f. unfortunately, after buying it, it did not extend the expiry date. I don't have any more GB data. is there a solution?

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎09-11-2022 09:15 PM

@Lukasmikolaj : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lukasmikolaj
Investigator
Investigator
In response to XRaySpeX

‎10-11-2022 10:35 AM

Screenshot_2022-11-10-11-34-46-220_com.android.chrome.jpg

 

0 Helpful
Lukasmikolaj
Investigator
Investigator
In response to Lukasmikolaj

‎10-11-2022 10:36 AM

Screenshot_2022-11-10-11-34-28-140_com.google.android.apps.messaging.jpg

 

0 Helpful
Lukasmikolaj
Investigator
Investigator
In response to Lukasmikolaj

‎10-11-2022 10:38 AM

I have 30f on my account. package until 28/11. I did not get anything for topping up the package for 27f. I do not see a longer package date and I do not see more gb

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Lukasmikolaj

‎10-11-2022 10:43 AM

Your current pack is operative with 100GB data until 27 Nov, at which time the other pending pack will kick in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP