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Data top-up ends on date of payment?

JoeB20
Explorer

‎10-11-2022 05:31 PM - edited ‎10-11-2022 05:33 PM

Not sure why it's saying it will end on the date of purchase? 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-11-2022 06:31 PM

@JoeB20  Any extra data add on will cease when the monthly cycle starts again.   It’s not 30 days from when you purchase more data.    So if you purchase 10 days into your monthly cycle you’ll only have 20 days to use it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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JoeB20
Explorer
In response to Chris_B

‎10-11-2022 06:54 PM - edited ‎10-11-2022 07:00 PM

@Chris_B  Hello, thanks for the reply. So shouldn't my data etc. Be replenished
today? 

It says my pack ends in 23 days, so I don't understand if I wanted to add more data wouldn't it last 23days? 

 

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XRaySpeX
EE Community Star
EE Community Star
In response to JoeB20

‎10-11-2022 07:27 PM

@JoeB20 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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