Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Reolink camera sim

Hi, I need a Nano SIM card that supports WCDMA & FDD LTE for a Reolink Security camera. Reolink advise supported UK carriers are Vodafone, EE & O2. According to a another post on Reolink cameras, this is only available from EE on a £15 per month dat...

Resolved! suspended number

spent hours on the phone this week to be told my pay as you go number is suspended so cannot move my number so two sim cards later with two contracts which i did not want and told me i have to ring another number to cancel what a joke anybody have Ke...

Resolved! Can't use free boost data

I have 20+ free boosts of 500mb each, on top of my 1gb pack, but I am capped at 1.3gb this month. Can someone explain this?

Canceling a recurring payment

I had difficulty finding how to do this on ee, however after looking on the community forum I found the answer .. STOP PAC text to 150. I did this and the reply was.. you haven't got one set up. I checked my account and it was still showing as active...

Add ons not working

Hi my add ons are not working even if I make a top up.I keep on receiving error messages, can you please help?

EE is bleeping

EE is **bleep** off the worst service,really **bleep**!!don’t get EE sim expensive，and bad signal bad network connection.never get a EE sim

Refund request

Hello, I just top-upped 5GBP to my account. I request you to refund my money. Thank you.

I top up my sim card but still haven't any credit

I top up my sim card but still haven't any credit and cant make a call

Top up my daughter phone through my phone and just sits there

Top up my daughter phone through my phone and just sits there. £40 showing but not give it

Resolved! Switching from Classic PAYG to pack then back again!

Hi, I have had a two year contract with EE which ended this month. As I’m currently living abroad for a while I switched to the classic PAYG. However I’m coming back to England for a few weeks so will need to top up a larger amount and get a pack. Is...