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Bought a £10 pack, not showing up

Megan1309
Explorer

‎02-11-2022 03:44 PM

Renewed my current £10 pack, yet no data has rolled over and its saying that standard rates apply despite having bought it. Also showing that I only have 1000mb data, despite buying the pack yesterday and not using any data

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-11-2022 04:01 PM

@Megan1309 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP