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New Payngo Sim - Cannot receive Code to veirfy phone number to register

Luckyfill
Visitor

Hello Everyone,

I bought a new top up Sim from EE Monday in London

I put the sim in the phone and turned it on

I logged onto EE and registered my account

But my phone is not receiving the verification code to register my number

I am now in Dublin and tried again Tuesday, but it is still not receiving a code  

Any suggestions please 🙂

2 REPLIES 2
Jon_K
Former EE Employee

Welcome to the community, @Luckyfill.

Do you have a signal on the phone?

Are you receiving other text messages?

Jon

XRaySpeX
EE Community Star
EE Community Star

@Luckyfill : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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