Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG sim not connecting to internet in France

Hi. I've bought a new PAYG SIM with a £15 for 15GB over 30 days pack. Put it in my 4G Huawei mifi in France. Phone number showing correctly. All settings seem ok. It's picking up Orange France 4G signal. I've received messages from EE saying it's all...

Would like access to BT sports mobile app at a special rate

I bought a Ee pay as you go Sim from the pound shop. It's 5GB for 10GBP with 20GB extra for the first six months. See image at this link I would like access to BT sports app at a discounted rate. 1)What promos are there for this? 2) Do I have to swit...

Resolved! Calling Overseas

What is EE tariff policy for calling overseas?

Resolved! Unable to buy addons

just top up withj credit but due to system error unable to buy addon data which is urgent for me !

Trying to top up, clicking on Top Up My EE always takes me to the register page

Cannot get past the register page, I am already registered and am trying to top up my registered device

Resolved! sim card hibernated how do I reactive it

used sim in MiFi unit in motorhome and due to Covid haven't used it for some time. I've put £20 credit onto my account but still won't work. Any suggestions?

How can l top up my credit? & Why there is always a PROBLEM ATEE

New sim card does not work

I just bought a new sim card and the EE agent said there would be no issue using it from abroad, however I am not able to make or receive calls despite the fact that I have the 5 GBP pack with 250 mgb of data, 250 minutes. I am using an iphone 12 pro...

Resolved! 30Pack not working abord

Hello. I used sim card fisrt time in UK (incoming call). Activated fisrt 30f pack abord uk. But nothing working yet (calling and data) How can I solve it?

VAT Receipt

I need to get VAT receipts for my PAYG SIM. I pay upfront and then collect the money back from my work. However, they are demanding VAT receipts. I have looked on my online account and there isn't an option on how to do this. Please can you help. I n...