Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

How do I un-barr a PAYG number from abroad?

My partner's EE PAYG number has been barred, probably because he hasn't used it in the last several months of being abroad. We believe that he has no credit on it and are unsure whether & how to top it up. He does not have an online account. I have t...

pack renewal

Why is my £10 monthly pack not renewing automatically? Do you take this or do i need to contact my bank?

Topped up

HiI topped up yesterday. My £15 pack didnt go on and I didnt realise now its took all my credit.

My pack has not updated

My pack has not updated despite lots of credit and I cannot use my phone. The phone line help person said there was no solution as it was an IT issue without prognosis. Has anyone else had this and what is to be done? Change supplier?

Unrenewed pack

Hi,I'm on pay as you go for over 5 years, with the same promotional pack during all that time. This month, I've topped up as I got the 'your pack is ending' text, but the pack has still not renewed two days after it's due date. Why is that?

Pagy packs

Topped up 10 pounds before, been doing it every month on 16th, I would usually get a text with my usual pack but now I've got no credit by making one short call. Credit my account so get the 10£ pack please. After all the years I've been with you, I ...

Will my PAYG SIM card work in Greece?

I bought a £15 pack on a new SIM card in June, which I used in the UK for 3.5 weeks on a trip before returning to Canada (where I haven't used the SIM card). The pack has expired, but I'd like to add a new pack to the same SIM card before I travel to...

Topping up

Hi,I bought a lenovo tablet and I.want to.top up my card for data. The site asks me to register the device but I am not sure how since the data is finished. Can I top up in another way?

Weekly Renewal

HiToday is the day of the weekly renewal, but in my case, that didn't happen.I have enough credit and I already got a message saying I don't have mobile data.Is there a problem?

Resolved! EU roaming for payg

Hi, I have a payg voucher for 30 days, will it work normally in the EU? I went to Spain last month and was told there is no charge for roaming for payg customers, and my phone connected automatically when in spain, is this still the case for France, ...